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Paul Gillin's Blog - Social Media and the Open Enterprise: Marketing myopia
Paul Gillin's Blog - Social Media and the Open Enterprise
Wednesday, July 20, 2005
  Marketing myopia

Tech marketers talk constantly about the need to reach "C-level" executives. But that is such a simplistic view of technology adoption. Sure, the CIO is important, but real technology change almost always begins lower in the organization. CIOs are some of the most risk-averse people on the planet. So why are marketers going to CIOs to try to effect change in the organization?

I put together an off-the-top-of-my-head list of disruptive technologies that have been introduced in the last 20 years without the involvement of IT management. It's long and I'm sure I've missed a few.

Disruptive technology - that which changes the way we do things - is never introduced at the top of an organization. It almost always comes in through the back door. In fact, I can think of only a couple of game-changing technologies that were driven by top IT management: routers and VoIP switches.

Here's my list of mainstream technologies that were successful in spite of opposition by IT management. Tell me what I missed.
  • PCs
  • Word processing software
  • Spreadsheets
  • Personal faxes
  • Personal printers
  • LANs
  • Unix workstations (which drove Unix adoption on the server)
  • GUIs
  • Presentation graphics
  • Cell phones
  • The Internet
  • PDAs
  • Instant messaging
  • Net conferencing
  • Streaming audio/video
  • Open source/Linux
  • Peer-to-peer networks
  • Wireless LANs


 
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